1. Which services can be refunded

The AIMochi services you purchase are generally refundable.

Both plans AIMochi offers — the basic plan and the professional plan (NT$299 and NT$899 per month respectively) — are eligible for a refund.

2. Time limit for refunds

Any AIMochi service you purchase can be refunded within 7 days of purchase.

If you have breached the AIMochi terms of service or have been blocked by the service, you will not be able to obtain a refund for those services.

If AIMochi determines that you are abusing the refund policy, you will not be able to obtain a refund.

3. How to request a refund

Log in to your LINE account, go to Account Settings within the AIMochi service, choose "Transaction History" and tap the order you would like refunded. If it meets the refund conditions, tap the "Refund" button to start the refund process.

If you have any questions about a refund, you can contact AIMochi customer service through LINE.

4. How refunds are issued

Refunds are issued to the payment method you used when purchasing. How long the refund takes to process depends on that payment method.

You may also agree an alternative refund method with AIMochi.

5. How promotional orders are handled

For an order that meets the refund conditions, you may refund the order in full and then buy the same service again. This is not treated as refund abuse.

This refund policy exists to protect your experience, so that you can buy and use AIMochi services with confidence. If you have any other questions, please get in touch with us at any time.

See also: Points Guide · Terms of Service · FAQ